New Ways of Working Network

This paper outlines some of the drivers and benefits of virtual workplaces, describes tools and technologies available in today’s marketplace, discusses virtual world approaches and provides a look ahead.

It also contains a detailed case study of Cisco’s virtual collaboration technologies and strategy. In 2009, Cisco staged its Global Sales Experience (GSX) event as a virtual meeting. Over 17,000 people attended, saving a total of 211 million air miles by not flying to the event. Cisco estimated it saved about 90% of the meeting costs (budged at $80 to $85 million, including air travel, hotel expenses, and other costs associated with putting on a three-day event).

publication date: March 2010