New Ways of Working Network

Kate Lister and Tom Harnish at the Telework Research Network catalog advice from over a dozen experts on why and how to make results-based management work. Results-Based Management--The Key to Unlocking Talent and Increasing Productivity (sponsored by Citrix Online—GoToMeeting) and a webinar on the same topic are now available in the NewWOW library.

According to the report, recent research by Gallup shows than 70% of the workforce is not engaged. They're either wandering around in a fog or actively undermining their co-workers' success. They're burned out, disenfranchised and according to Right Management, over 80% are ready to jump ship.

Eyeing the end of the recession, employees are no longer happy just to have a job. Boomers who haven't already made their exit are anticipating it. Gen X-ers watched their workaholic parents collapse under the strain, and aren't about to make the same mistakes. Gen Y-ers grew up independent, tech savvy, and were taught to question authority. Now they're questioning their employers.

What employees of all age groups want is the flexibility to determine for themselves where, when, and how they work.

When managers buy into the concept that results are what matter, and integrate it with a flexible work environment, it opens the door to a cascade of benefits. It's been shown to:
• Save companies between $10,000 to $20,000 per employee a year by lowering real estate, turnover, and absenteeism costs and increasing employee productivity
• Reduce company/employee carbon footprint and fuel usage
• Attract the best and the brightest, regardless of where they live
• Engage workers who would otherwise not be available (e.g. caregivers, part-timers, the disabled, military spouses, retirees)
• Improve continuity of operations
• Increase staffing efficiencies
• Save employees thousands of dollars a year in commuting costs

This paper highlights the case studies of several companies that implemented ROWE including BDO USA, Best Buy and H. B. Fuller.