New Ways of Working Network

This paper presents discusses several tools and techniques comprising a robust, flexible framework for analyzing and measuring work and work performance. Until recently, the focus of research and practice of measuring work and work performance has been either the individual or the organization. This report will not revisit that extensive body of knowledge. Instead, we will explore efforts by both researchers and practitioners to develop appropriate ways to assess performance of people working cooperatively as a group. This paper isn’t a prescription for “The Approach” to measuring work performance.
There is no one right answer to the questions that arise. Measuring work and work
performance is dependent on context. One might even say context is the critical and
defining factor. By definition, context changes with each set of circumstances. As work
changes, measurement must be more flexible and adaptive.